Throughout your entire stay at the University Medical Center Hamburg-Eppendorf (UKE) you are in good hands!
Upon request we will arrange airport pickup via a limousine or minivan. This service is subject to a charge which will be invoiced directly by our partner transportation company.
During your stay the International Office team is here for you. Your personal case manager, who will also be your contact for all administrative and organizational matters during your time at the University Medical Center Hamburg-Eppendorf, handles your admission to the hospital.
Interpreters are available for all medical conversations. The University Medical Center Hamburg-Eppendorf interpreters are specially trained for medical interpreting; we cannot permit translation by your own interpreters or relatives.
If you would like to make use of non-medical services unrelated to your treatment, we will arrange a personal assistant. This service is offered by an external partner at an additional cost and will be directly billed by this partner.
The University Medical Center Hamburg-Eppendorf offers single and double rooms. There are no multi-bed rooms in the entire hospital. One accompanying person can stay in the room with you, subject to a charge and depending on availability. All rooms have a private bathroom.
Every bed has its own entertainment console with which you can watch TV, listen to the radio, and receive phone calls free of charge. You may use your cell phone in the room. You can also comfortably surf the Internet for free using the wireless network “UKE_freeWiFi” .
Rounds are usually performed in the morning. You will be visited by a team of nurses and doctors who will assess your treatment and answer your questions. Examinations and treatments (e.g., physiotherapy) take place throughout the day.
The University Medical Center Hamburg-Eppendorf serves four daily meals: breakfast, lunch, afternoon coffee, and dinner. A server visits you with a food cart at breakfast and dinner, and you decide at each meal what you would like to eat. You choose your lunch from our menu. It contains over 20 different items, including vegetarian dishes, whole foods, and light whole food dishes. We will accommodate any special dietary needs due to your cultural or religious background.
The University Medical Center Hamburg-Eppendorf has an interdenominational prayer room for worship services. Regular services are offered. A separate prayer room is available for our Muslim guests.
Access is only allowed for visitors and accompanying persons properly wearing FFP2 masks and who show:
• No typical symptoms,
• No SARS-CoV-2 infection, AND
• A negative result from a current test (PCR no older than 48 hours, rapid antigen no older than 24 hours)
Please also pay attention to any further information and signage!
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