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Treatment request

To process your treatment request as efficiently as possible and to enable us to propose an appropriate treatment, if necessary, our case management team would need following documents:

  • typewritten medical reports, not older than 3 months, in German or English
  • imaging (e.g., MRI, CT, X-rays), not older than 3 months (CD, format DICOM)
  • laboratory test results
  • Passport photocopies (for registering you into our system)
  • Authorization for Disclosure of Medical Information

Please specify as precisely as possible what we can do for you. 

  • Which symptoms would you like to be treated?
  • Would you like us to perform all the related tests?
  • Are you seeking a specific treatment?
  • Should we provide you with a treatment proposal?

Please send your documents to our case management team either by filling out the request form or by mail to:

University Medical Center Hamburg-Eppendorf
International Office (Building 011)
Martinistrasse 52
20246 Hamburg

Cost estimate 
Upon receipt of your request we will provide you with a rough cost estimate, usually within 24 hours on weekdays.

To provide you with a more exact cost estimate, we must forward your request to our experts, who, based on the information we receive from you, will propose a treatment plan, if treatment at the University Medical Center Hamburg (UKE) is possible. The treatment plan serves as a basis for our Cost estimate, which also represents only an approximate amount of treatment costs. These can vary depending on the exact course of treatment.

We will forward your request to our experts only if - after receipt of the rough cost estimate - you confirm, that you are still interested in treatment at the University Medical Center Hamburg-Eppendorf.

Advance payment
The full amount specified in the cost estimate must be deposited in a designated University Medical Center Hamburg-Eppendorf bank account before treatment begins. Please note that the medical treatment cannot start before the entire amount has been deposited. We cannot accept guarantees of cost coverage by embassies, consulates, ministries, insurance institutions, employers, etc. as a substitute. 

Patient brokers
The University Medical Center Hamburg-Eppendorf does not maintain contractual relationships with individual patient brokers or brokerage agencies. Patients from brokers or agencies do not receive preferential treatment, and the University Medical Center Hamburg-Eppendorf does not pay brokerage fees or charge for these. 

The International Office will arrange all appointments at University Medical Center Hamburg-Eppendorf facilities. We will gladly accommodate your wishes.  

If you need a medical visa to enter Germany, we will gladly provide you with an official invitation letter for the embassy. We require a photocopy of your passport and the passport of the person(s) accompanying you. Since the invitation must contain confirmation that the treatment costs are covered, the invitation can only be issued after receipt of payment. You may subsequently schedule an interview with the German embassy in your home country. Upon presentation of our invitation, a visa is usually being issued without any complications.

Travel preparation 
We are happy to assist you with further travel arrangements. Upon request we will arrange accommodations in partner hotels and transfers from and to Hamburg Airport. Our patients can benefit from special conditions, provided by Lufthansa.

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